Shipping & Returns

Shipping

All orders are processed within two business days after receipt of payment (Monday to Friday - excluding UK public holidays). You will receive a confirmation email with shipping details and a tracking link once your order has been processed and dispatched.

UK

UK delivery is a standard fee of £2.99 with free deliveries on all orders over £50.

Please allow 3-5 working days for delivery, from the date of dispatch. 

USA & Canada

We ship all international orders using Royal Mail International Tracked. Your shipping total will be calculated at checkout.

Please allow 3-17 business days for delivery, from the date of dispatch. 

Please note, any import or custom fees relating to international orders are the responsibility of the buyer.

 

Returns

Due to the fresh handmade nature of our products, we do not offer any refunds. 

However, if there is an issue with any products you have received, we will be more than happy to assist you further. Please email us at hello@naturalcrownhaircare.com or use the Contact Us page to get in touch.